🔄 Return & Exchange Policy — Chelsie Lizabeth & Co.

Last updated: January 1, 2026

We want you to love every piece you order from us. If something isn’t quite right, here’s how returns and exchanges work.

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💕 Return Window

• Returns are accepted within 14 days of delivery and are eligible for store credit only.
• To ensure a smooth return process, all items must be unworn, unwashed, free of odors or damage, and returned in their original packaging with all tags securely attached.

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🚫 Non‑Returnable Items

• Custom Items
• Sale items
• Intimates, bodysuits, swimwear (for hygiene reasons)
• Jewelry
• Gift cards

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🎀 Exchanges

• Exchanges are allowed for size or color if the item is still in stock.
• If unavailable, store credit will be issued.

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💸 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• If you received a damaged or wrong item, contact us within 3 days of receiving the item with photos.

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💳 Refunds

We do not offer refunds at this time. All purchases are final sale. As a small boutique, we carefully curate each piece, and this policy helps us maintain the quality and pricing our customers expect.

If you have any concerns about your order, we’re always here to help troubleshoot, answer questions, or guide you through our return-for-store-credit process. Your satisfaction means a lot to us, and we’ll do everything we can to support you within our policy.

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💗 Need help?

Email us at howdy@chelsielizabethco.com and we’ll take care of you.